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GUYOT_Anthony_Bachelor_Project_IBM_2021.pdf
Bachelor thesis

The impact of international experience & seniority on cultural intelligence : a case study

  • Genève : Haute école de gestion de Genève

77 p.

Bachelor of Science HES in International Business Management: Haute école de gestion de Genève, 2021

English In today's diverse business environment, an important topic for international companies to understand when hiring and managing employees in a multicultural environment is Cultural Intelligence (CQ), the ability to work and relate effectively across cultures (Leung, Ang, Tan 2014). Individuals who are capable of managing, interacting, and working effectively in various inter-cultural situations are benefiting from one of the most important ability of the 21st century’s business settings in the name of CQ. Based on significant empirical research within the cultural intelligence’s field, this notion is assumed to be growing along with two important antecedents: the worker’s international experience as well as their work seniority. The goal of this research is to investigate the previously mentioned hypothesis by applying it within the business environment of Geneva. The present report uses a quantitative-based design where 42 Multinationals Enterprise’s junior and senior managers completed the expanded CQ 39 items scale to measure their cultural intelligence quotient as well as to determine the impact that both work seniority and international experience have on their CQ score. Results from an independent sample t-Test and a one-way between subject ANOVA demonstrated that junior managers scored higher on the four different CQ dimensions: Cognitive, Metacognitive, Motivational and Behavioral, compared to senior managers. However, international experience, in contradiction to previous CQ empirical research, did not impact participants CQ score. CQ sub-dimension results are also analysed and discussed. The present research underlines, at a business perspective, the crucial importance for Multinational Enterprises dealing with diverse workforces to consider and hire people coming from multi-cultural cities and who have experienced multi-culturalism from a young age rather than betting on expensive foreign staff with a lot of international experiences. Moreover, in a city like Geneva where different cultures are constantly interacting, it is feasible that individuals who grew up in such multi-cultural environment have already gained a significant amount of international experience and thus increased their CQ even without having left the city. This could be beneficial and make a significant cost and complexity reduction, for companies, in terms of business practices. In their quest of culturally smart individuals in the workplace, businesses will not have the necessity to rely on expensive inter-cultural programs and trainings to form culturally intelligent workers because these persons, who grew up in a multi-cultural environment, would be already smart in that domain and ready to work and bring their cultural intelligence within the business field.
Language
  • English
Classification
Economics
Notes
  • Haute école de gestion Genève
  • International Business Management
  • hesso:hegge
Persistent URL
https://sonar.rero.ch/hesso/documents/319665
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